I have installed the Philips Hue Light Starter Kit (Bridge + 2 White Lamps). Yesterday this worked well and I could control it via App or Alexa. Today the Hue Bridge disconnected from network and I'm not able to reconnect it. I restarted my Fritzbox-Router, I turned off/on the lamps manually and I restarted the Bridge. I changed the Ethernet-Cable and LAN-Port on the Router. No way to get a connection.

The Hue Bridge shows power-lamp on but ethernet and Internet lamps are off. Hue App tells me there is no connection as well. I also can't see the Bridge on my FritzBox. Someone has an Idea?

  • Is there a factory reset on the Hue Bridge?
    – Helmar
    Dec 27, 2017 at 12:19
  • @Helmar There is a small hole, which is marked with "factory reset". But if I use a pin to push it, there is nothing. The pin just disappear inside the hole. There doesn't seem to be a button... not sure if this is right.
    – Sebi
    Dec 27, 2017 at 12:31
  • Ok the "factory reset" button is just inside a deep whole. I found it now, but this Button is also without any effect.
    – Sebi
    Dec 29, 2017 at 14:43
  • Did it solve your problem?
    – Helmar
    Dec 29, 2017 at 18:57
  • Finally I called the Hue Service and they told me to replace the starterkit with a new one. So I will send it back and get a new one. Hope this will work...
    – Sebi
    Dec 29, 2017 at 20:44


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