I have installed the Philips Hue Light Starter Kit (Bridge + 2 White Lamps). Yesterday this worked well and I could control it via App or Alexa. Today the Hue Bridge disconnected from network and I'm not able to reconnect it. I restarted my Fritzbox-Router, I turned off/on the lamps manually and I restarted the Bridge. I changed the Ethernet-Cable and LAN-Port on the Router. No way to get a connection.

The Hue Bridge shows power-lamp on but ethernet and Internet lamps are off. Hue App tells me there is no connection as well. I also can't see the Bridge on my FritzBox. Someone has an Idea?

  • Is there a factory reset on the Hue Bridge?
    – Helmar
    Dec 27, 2017 at 12:19
  • @Helmar There is a small hole, which is marked with "factory reset". But if I use a pin to push it, there is nothing. The pin just disappear inside the hole. There doesn't seem to be a button... not sure if this is right.
    – Sebi
    Dec 27, 2017 at 12:31
  • Ok the "factory reset" button is just inside a deep whole. I found it now, but this Button is also without any effect.
    – Sebi
    Dec 29, 2017 at 14:43
  • Did it solve your problem?
    – Helmar
    Dec 29, 2017 at 18:57
  • Finally I called the Hue Service and they told me to replace the starterkit with a new one. So I will send it back and get a new one. Hope this will work...
    – Sebi
    Dec 29, 2017 at 20:44

1 Answer 1


There are a few steps you can try to troubleshoot the issue with your Philips Hue Bridge disconnecting from your network:

  1. Try resetting the bridge by holding down the button on the back of the bridge for 15 seconds. Then, release the button and wait for the bridge to restart.
  2. Make sure the bridge is properly connected to your router via an Ethernet cable and that the cable is in good working condition.
  3. Check to make sure that the bridge is using the correct IP address, subnet mask, and gateway settings for your network.
  4. Try disabling and re-enabling the DHCP server on your router.
  5. Check to see if there is a firmware update available for your bridge and update it if necessary.
  6. If the issue persists, check the Philips Hue website for further troubleshooting tips or contact their customer support.

It's also a good idea to check that your router is functioning properly, especially if you have other devices connected to the router that are working fine.

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