12

We have a few SmartThings motion detectors and door sensors hooked up in our house. We don't have them connected to an alarm company or any sort of automatic emergency line but we do get notified when we have the house in away mode and one of the sensors is tripped.

The app gives you two options for dismissing the alert

  1. dismiss
  2. false alarm

We've been dismissing them because the alarms are correct - usually someone is in the house when both of our phones are away (most recently my mother-in-law who is visiting and we're still out for work).

Is there, at this point, a purpose for the "false alarm" response? What does marking an alert as a false alarm do?

Improve this question
0

1 Answer 1

Reset to default
5

I found this quote:

You will also have the option to check the box saying This was a false alarm. This is for internal tracking and helps us improve Smart Home Monitor.

This is from https://support.smartthings.com/hc/en-gb/articles/205380154-Smart-Home-Monitor#Dismiss_Incident

So, false alarm mark is for internal use of SmartThings to make their service better.

Improve this answer
2
  • 5
    Interesting! Thanks for finding this info. I'm concerned that, without adequate documentation of how to use this check box, they'll be getting a lot of bad data, though. :(
    – Catija
    Commented Jul 11, 2017 at 16:19
  • 2
    To be continued in meta discussion.
    – mico
    Commented Jul 12, 2017 at 5:42

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.